Effective Date: September 1, 2025

Welcome to MedMax Pvt. Ltd. By accessing or using our website and eCommerce platform, you agree to the following terms and conditions. Please read them carefully.

• 1. Account Creation

  To use our services, including placing orders, uploading prescriptions, or tracking purchases, you must create an account. You agree to provide accurate and complete information during registration. Protect your account credentials and notify us immediately if you suspect unauthorized access.

• 2. Use of Website and eCommerce Platform

  You agree to use MedMax services responsibly and only for lawful purposes. Misuse of the platform, including uploading fraudulent prescriptions, sharing account credentials, or attempting to disrupt our services, may result in account suspension or termination.

• 3. Product Information and Availability

  We strive to provide accurate product descriptions, prices, stock status, and images. However, errors may occur. MedMax reserves the right to correct inaccuracies, update product information, or cancel orders due to stock unavailability.

• 4. Orders and Payments

  • Orders are subject to acceptance and product availability.
  • Payments can be made via online methods (cards, digital wallets) or cash on delivery where applicable.
  • All prices are in Nepali Rupees (NPR) and include applicable taxes unless stated otherwise.
  • Prescription-based medicine orders require valid prescriptions uploaded by the customer.

• 5. Prescription Uploads

  For prescription medicines:

  • Customers must upload valid prescriptions.
  • MedMax or authorized pharmacies will review prescriptions before fulfilling orders.
  • Invalid or expired prescriptions may result in order cancellation.

• 6. Shipping and Delivery

  • Delivery is available nationwide within Nepal.
  • Delivery timelines vary by location; we aim to deliver within 24–72 hours.
  • Delivery charges may apply depending on your location and order size.
  • Customers are responsible for providing accurate delivery information.

• 6. Returns and Refunds

  • Prescription Medicines: Non-returnable once delivered, except in cases of damaged, defective, or incorrect items.
  • Non-Medicine Products: Returnable within 3–7 days if unused and in original packaging.
  • Refunds will be processed after deducting any discounts or promotions applied during purchase.

• 8. Promotions and Loyalty Programs

  MedMax offers promotions, discount codes, and loyalty rewards. Terms and conditions apply to each offer and may change at any time.

• 9. Privacy and Data Protection

  We respect your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information, including medical and payment data.

• 10. Limitation of Liability

  MedMax shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
  • Delays or errors in delivery caused by factors beyond our control.

• 11. Intellectual Property

  All content on MedMax, including text, images, logos, and software, is the property of MedMax Pvt. Ltd. You may not use, copy, or distribute our content without written permission.

• 12. Governing Law

  These terms are governed by the laws of Nepal. Disputes will be resolved in courts located in Nepal.

• 13. Changes to Terms

  We reserve the right to update these terms at any time. Changes take effect upon posting on our website. Customers are encouraged to review these terms periodically.

• 14. Contact Us

  For any questions, concerns, or feedback, contact us at:

  • Phone: +977 9709113675
  • Email: medmaxpvtltd75@gmail.com